Support Desk
Help Centre
Find clear answers for bookings, documents, payments, airport steps, policy questions, and urgent travel support.
Search flights, hotels, visas, payments, policies, or support.
Quick Actions
Choose a support topic.
Jump straight into the area that matches your travel request.
FAQ Centre
Common travel questions.
Expandable answers for the most requested support topics.
Flight bookings
Share passenger names, route, dates, baggage preference and cabin class. The team confirms fare rules before ticketing because airline prices and availability can change quickly.
Hotel bookings
Hotel quotations include location, room type, meal plan, cancellation rule, tax notes and check-in requirements. Final confirmation is issued after supplier availability is verified.
Visa services
Visa assistance covers document review, application guidance and submission support where available. Approval decisions remain with the embassy, consulate or immigration authority.
Hajj & Umrah
Package support can include flights, hotels, transport, ziyarat planning and visa guidance. Hotel distance, shuttle notes and refund rules should be reviewed before payment.
Payments
Always pay against an official quotation or invoice. Include your booking ID or invoice number with manual transfers and upload the receipt through the secure payments page when requested.
Refunds
Refund eligibility depends on airline, hotel, visa, gateway and supplier rules. Approved refunds are processed after the supplier releases funds and deductions are confirmed.
Cancellations
Cancellation charges vary by fare, hotel policy, package supplier and travel date. Non-refundable and non-changeable items are clearly shared before confirmation wherever available.
Travel insurance
Travel insurance should be selected based on destination, age, trip value, medical needs and embassy rules. Review exclusions, claim process and emergency assistance before purchase.
Baggage
Baggage allowance is airline and route specific. Check both cabin and checked baggage rules, especially on mixed-airline, low-cost, student, Umrah and multi-city tickets.
Check-in
Online check-in is usually available before departure, while airport counters close earlier on international routes. Arrive with enough time for baggage, immigration and security checks.
Passport validity
Many countries require at least six months passport validity and blank visa pages. Always confirm destination and transit rules before ticketing.
Customer support
For active requests, include your booking ID, invoice number or inquiry reference when contacting support. This helps the team find your file quickly.
No matching help topics found. Try searching flights, visa, payments, baggage, refund, or passport.
Support Options
Reach the right channel.
Use the fastest route for your request type.
Contact Information
The Voyage IQ support desk.
Keep your booking reference ready when contacting us.
For invoices, package inquiries, refunds and documents.
Office
The Voyage IQ office support desk
Monday to Saturday, 10:00 AM to 7:00 PM
Open Google MapsEmergency Contact
For same-day travel issues, WhatsApp is recommended after sending your reference number.
Social Media
Follow official Voyage IQ channels for updates and travel notices.
Travel References
Useful planning tables.
Quick guidance for common trip checks. Final rules should always be confirmed for your exact airline, route and nationality.
| Travel Type | Typical Allowance | Notes |
|---|---|---|
| Economy | 7kg hand carry | Airline dimensions and item limits vary. |
| Business | 7kg to 14kg | Some airlines allow two pieces. |
| Infant | Small essentials bag | Stroller rules depend on airline and airport. |
| Route Type | Typical Allowance | Notes |
|---|---|---|
| International | 20kg to 30kg | Can be weight or piece concept. |
| Low-cost carriers | Purchased separately | Always verify before payment. |
| Umrah routes | Often 30kg plus cabin | May vary by airline and fare family. |
| Item | Recommended Check | Why It Matters |
|---|---|---|
| Passport validity | 6 months from travel date | Many countries and transit points require it. |
| Visa processing | 3 to 30 working days | Depends on destination, season and documents. |
| Airport check-in | 3 to 4 hours international | Allows time for baggage, immigration and security. |
| Transit rules | Check visa and terminal rules | Some routes require transit visas or self-transfer. |
| Immigration tips | Carry hotel, return ticket and funds proof | Officers may ask for travel purpose evidence. |
| Emergency contacts | Keep airline, hotel and agency contacts offline | Helpful during delays, missed connections and document issues. |
| Airline | Best Contact Method | Use For |
|---|---|---|
| Emirates | Website or local call centre | Schedule changes, baggage and check-in. |
| Qatar Airways | Website or local call centre | Seat, baggage and disruption support. |
| Turkish Airlines | Website or call centre | Ticket rules, transit and baggage. |
| Etihad Airways | Website or contact centre | Abu Dhabi transit and booking support. |
| PIA | Website or local office | Domestic and international ticket support. |
Guides
Helpful travel reads.
Short references customers can use before submitting a request.
First-Time Traveller Guide
Documents, airport steps, baggage, boarding and arrival basics.
Read in Travel ExplorerFirst Umrah Guide
Planning essentials for Makkah, Madinah, hotels, transport and documents.
Read in Travel ExplorerAirport Guide
From check-in counters to immigration, transit and boarding gates.
View referencesTravel Checklist
Documents, money, medicine, clothing, chargers and family essentials.
Request checklist helpVisa Application Guide
Document preparation, forms, appointments and common mistakes.
Start visa inquiryFamily Travel Guide
Family seating, infant baggage, hotel room types and route comfort.
Explore packages